Retail Team Leader - Lead Merch & Customer Experience

Dollarama; Saskatchewan; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Company matched pension plan

Tailor-made training and integration

Job summary

Dollarama in Saskatchewan is seeking a Team Leader to support the Store Manager and Assistant Store Manager in overseeing daily retail operations and driving sales while delivering excellent customer service.

You will lead and develop store associates, manage merchandising and inventory, supervise opening/closing tasks, and uphold safety, cleanliness, and visual standards, while contributing to hiring and performance management.

Qualifications

• Minimum of one (1) year of retail experience.
• 1–2 years in a supervisory role.
• Ambition to progress within the company.
• Open availability (day, evening, weekend).
• Strong leadership and communication skills.
• Ability to multitask and manage priorities in a high-volume environment.

Responsibilities

• Lead and supervise store associates, providing guidance and support.
• Responsible for store merchandising, shelf stocking, and boxing/unboxing daily shipments.
• Ensuring excellent customer service standards are met.
• Conducting manager-on-duty tasks (breaks, time, and attendance).
• Implementing and maintaining visual merchandising standards.
• Addressing customer complaints and resolving issues promptly.
• Maintaining store safety and cleanliness standards.
• Performing cash management, store opening and closing duties as needed.
• Participating in inventory processes and employee training.
• Following up on assigned tasks and contributing to hiring and performance management.

Skills

Retail leadership

Customer service

Communication

Time management

Job description

Dollarama in Saskatchewan is seeking a Team Leader to support the Store Manager and Assistant Store Manager in overseeing daily retail operations and driving sales while delivering excellent customer service.

You will lead and develop store associates, manage merchandising and inventory, supervise opening/closing tasks, and uphold safety, cleanliness, and visual standards, while contributing to hiring and performance management.