Retail Team Leader: Growth & Store Ops

Dollarama; New Brunswick; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Pension plan

Benefits package

Tailor-made training program

Career growth opportunities

Job summary

Dollarama is seeking a Team Leader to support the Store Manager and Assistant Store Manager in overseeing daily retail operations in New Brunswick. The role focuses on leading store associates, merchandising, and delivering exceptional customer service.

Ideal candidates bring at least one year of retail experience and 1–2 years in a supervisory role, with strong leadership and communication skills. Open availability for day, evening, and weekend shifts is required.

Qualifications

• Minimum of one year of retail experience.
• 1–2 years in a supervisory role.
• Ambition to progress within the company.
• Open availability (day, evening, weekend).
• Strong leadership and communication skills.
• Ability to multitask and manage priorities in a high-volume environment.

Responsibilities

• Lead and supervise store associates, providing guidance and support.
• Handle merchandising, shelf stocking, and boxing/unboxing daily shipments.
• Maintain excellent customer service standards.
• Perform manager-on-duty tasks (breaks, time, attendance).
• Implement and maintain visual merchandising standards.
• Address customer complaints and resolve issues promptly.
• Ensure store safety and cleanliness standards.
• Manage cash handling and opening/closing duties as needed.
• Participate in inventory processes and training employees.
• Follow up on tasks and contribute to hiring and performance management.

Skills

Leadership

Customer Service

Team Oversight

Time Management

Job description

Dollarama is seeking a Team Leader to support the Store Manager and Assistant Store Manager in overseeing daily retail operations in New Brunswick. The role focuses on leading store associates, merchandising, and delivering exceptional customer service.

Ideal candidates bring at least one year of retail experience and 1–2 years in a supervisory role, with strong leadership and communication skills. Open availability for day, evening, and weekend shifts is required.