Assistant Store Manager — Retail Leader & Ops Pro

Dollarama; Surrey; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Company matched pension plan

Tailor-made training

Career development opportunities

Job summary

Dollarama in Canada is seeking an Assistant Store Manager to support daily retail operations and help achieve sales goals. The role acts as Manager on Duty when the Store Manager is absent, overseeing staff performance, merchandising, and customer service.

Ideal candidates have at least two years of retail and supervisory experience, strong leadership, and the ability to multitask in a fast-paced environment. Open availability including days, evenings, and weekends is preferred.

Qualifications

• Minimum of two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assist Store Manager with operations and staff management.
• Help with merchandising, stocking, and unpacking shipments.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach, and develop employees.
• Perform cash management and store opening/closing duties as needed.
• Assign tasks and ensure store safety and cleanliness.
• Conduct regular performance evaluations and provide feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Retail management

Staff supervision

Customer service

Leadership

Communication

Job description

Dollarama in Canada is seeking an Assistant Store Manager to support daily retail operations and help achieve sales goals. The role acts as Manager on Duty when the Store Manager is absent, overseeing staff performance, merchandising, and customer service.

Ideal candidates have at least two years of retail and supervisory experience, strong leadership, and the ability to multitask in a fast-paced environment. Open availability including days, evenings, and weekends is preferred.