Retail Team Lead: Growth, Training & Customer Excellence

Dollarama; Victoriaville; On-site; CAD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive pay and benefits

Company matched pension plan

Tailor-made training

Career development opportunities

Job summary

Dollarama is seeking an Assistant Team Leader to support store operations and leadership in our Victoriaville location. You will assist the management team, oversee daily tasks, and ensure excellent customer service while maintaining an organized, safe store.

The role requires supervisory experience, strong communication, and the ability to multitask in a fast-paced environment. Flexible hours include days, evenings and weekends, with a focus on developing retail and managerial skills within the

Qualifications

• Approximately one year of relevant experience in retail.
• At least one year in a supervisory role.
• Flexible availability including day, evening, and weekends.
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Customer service-oriented.

Responsibilities

• Assist the management team in managing store operations and staff.
• Box and unbox daily shipments.
• Stock daily products on shelves.
• Climb ladders to reach all areas of the store.
• Provide good customer service and resolve issues.
• Ensure store safety and cleanliness standards are maintained.
• Perform cash management, and opening/closing duties as needed.
• Follow up on assigned tasks.
• Conduct manager-on-duty tasks including staffing and performance management.

Skills

Retail experience

Supervisory experience

Customer service

Communication skills

Leadership

Multitasking

Job description

Dollarama is seeking an Assistant Team Leader to support store operations and leadership in our Victoriaville location. You will assist the management team, oversee daily tasks, and ensure excellent customer service while maintaining an organized, safe store.

The role requires supervisory experience, strong communication, and the ability to multitask in a fast-paced environment. Flexible hours include days, evenings and weekends, with a focus on developing retail and managerial skills within the