Retail Team Leader – Customer Service & Store Ops

Dollarama; Saskatoon; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Company matched pension plan

Tailor-made training and integration

Job summary

Dollarama in Saskatoon is seeking an Assistant Team Leader to support the management team in daily store operations and to help deliver excellent customer service while maintaining an organized and efficient store environment.

You will assist in supervising staff, manage daily tasks, and help ensure safety, cleanliness, and smooth cash handling. Room for growth into higher leadership roles is available within a stimulating retail setting.

Qualifications

• Approximately one (1) year of relevant experience in the retail industry.
• At least one (1) year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: tracking breaks, time and attendance, and involvement in hiring/performance processes.

Skills

Retail experience

Supervisory experience

Communication skills

Leadership

Multitasking

Customer service

Flexibility

Job description

Dollarama in Saskatoon is seeking an Assistant Team Leader to support the management team in daily store operations and to help deliver excellent customer service while maintaining an organized and efficient store environment.

You will assist in supervising staff, manage daily tasks, and help ensure safety, cleanliness, and smooth cash handling. Room for growth into higher leadership roles is available within a stimulating retail setting.