Retail Team Lead: Service & Store Ops

Dollarama; Fredericton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Pension plan

Training program

Job summary

Dollarama in Fredericton, NB is seeking an Assistant Team Leader to support the management team in executing daily store operations and delivering excellent customer service.

You will supervise staff, assist with shipments, stock shelves, and help manage breaks, time and attendance, ensuring safe, clean and efficient store operations.

This role offers a competitive compensation and benefits package, plus a company matched pension plan and tailored training to develop retail and leadership skills.

Qualifications

• Approximately one (1) year of relevant experience in the retail industry.
• At least one (1) year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.

Skills

Leadership

Customer service

Communication

Teamwork

Multitasking

Store operations

Staff supervision

Job description

Dollarama in Fredericton, NB is seeking an Assistant Team Leader to support the management team in executing daily store operations and delivering excellent customer service.

You will supervise staff, assist with shipments, stock shelves, and help manage breaks, time and attendance, ensuring safe, clean and efficient store operations.

This role offers a competitive compensation and benefits package, plus a company matched pension plan and tailored training to develop retail and leadership skills.