Retail Team Lead: Operations & Customer Service

Dollarama; Eastern Ontario; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation package

Company matched pension plan

Tailor-made training program

Career development within company

Job summary

Dollarama in Pembroke, Ontario, is seeking an Assistant Team Leader to assist the management team with daily store operations, staff guidance, and excellent customer service. The role includes handling shipments, stocking shelves, and ensuring safety and cleanliness while supporting hiring and performance processes. Strong communication and multitasking are essential for thriving in a fast-paced environment.

Qualifications

• At least 1 year experience in retail.
• At least 1 year in a supervisory role.
• Flexible availability including days, evenings, weekends.
• Strong communication and interpersonal abilities.
• Proven leadership and teamwork capabilities.
• Ability to multitask in a fast-paced, high-volume environment.

Responsibilities

• Assist the management team in executing store operations and managing staff.
• Handle daily shipments: boxing/unboxing and stocking shelves.
• Maintain store safety, cleanliness, and cash handling duties.
• Support manager-on-duty tasks including attendance and scheduling.
• Participate in hiring and performance management processes.

Skills

Leadership

Supervisory experience

Customer service

Communication

Organizational skills

Teamwork

Multitasking

Job description

Dollarama in Pembroke, Ontario, is seeking an Assistant Team Leader to assist the management team with daily store operations, staff guidance, and excellent customer service. The role includes handling shipments, stocking shelves, and ensuring safety and cleanliness while supporting hiring and performance processes. Strong communication and multitasking are essential for thriving in a fast-paced environment.