Retail Store Lead: Operations, People & Customer Experience

Dollarama; New Liskeard; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Company matched pension plan

Job summary

Dollarama in Canada is seeking an Assistant Store Manager to support the Store Manager in daily retail operations, drive sales, and ensure customer satisfaction. This role acts as Manager on Duty in the Store Manager’s absence.

Key responsibilities include staff management, merchandising, training, cash handling, safety, and performance coaching. Dollarama offers a stimulating environment, competitive compensation and benefits, and growth opportunities.

Qualifications

• Minimum of two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision‑making skills.
• Ability to multitask and prioritize in a fast‑paced environment.

Responsibilities

• Assist the Store Manager with operations and staff management.
• Help with merchandising, stocking, and unpacking daily shipments.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach, and develop employees.
• Perform cash management and store opening/closing duties as needed.
• Assign tasks to the team and ensure store safety and cleanliness.
• Conduct regular performance evaluations and provide feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Leadership

Communication

Decision making

Multitasking

Job description

Dollarama in Canada is seeking an Assistant Store Manager to support the Store Manager in daily retail operations, drive sales, and ensure customer satisfaction. This role acts as Manager on Duty in the Store Manager’s absence.

Key responsibilities include staff management, merchandising, training, cash handling, safety, and performance coaching. Dollarama offers a stimulating environment, competitive compensation and benefits, and growth opportunities.