Retail Store Team Lead – Operations & Service

Dollarama; Outaouais; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Company matched pension plan

Tailor-made training and integration

Job summary

Dollarama in Canada is seeking an Assistant Team Leader to support the management team in daily store operations, ensuring excellent customer service and a well‑organized store. You will help supervise staff and manage shipments, stock shelves, and ensure safety and efficiency.

Ideal candidates have about one year in retail, at least one year in a supervisory role, and flexible availability. Strong communication, leadership, and multitasking abilities are essential for success in this fast-paced

Qualifications

• Approximately one year of relevant experience in the retail industry.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Customer service-oriented.

Responsibilities

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management and opening/closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: tracking breaks, time, and attendance; participating in hiring and performance management.

Skills

Leadership

Communication

Customer service

Teamwork

Time management

Multitasking

Interpersonal skills

Job description

Dollarama in Canada is seeking an Assistant Team Leader to support the management team in daily store operations, ensuring excellent customer service and a well‑organized store. You will help supervise staff and manage shipments, stock shelves, and ensure safety and efficiency.

Ideal candidates have about one year in retail, at least one year in a supervisory role, and flexible availability. Strong communication, leadership, and multitasking abilities are essential for success in this fast-paced