Retail Team Lead & Operations Coach

Dollarama; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension plan

Tailor-made training and integration

Career development opportunities

Job summary

Dollarama in Vancouver is seeking an Assistant Store Manager to help oversee daily retail operations, support the Store Manager, and drive sales performance. You will lead a team, ensure customer satisfaction, and act as Manager on Duty in the manager’s absence.

The role requires strong leadership, communication, and multitasking abilities, with open availability for day, evening, and weekend shifts. Full-time employment with ongoing training and development opportunities is provided.

Qualifications

• Minimum of two (2) years of retail experience.
• At least two (2) years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.

Responsibilities

• Assist the Store Manager with operations and staff management.
• Merchandising, stocking, and unpacking daily shipments.
• Provide exceptional customer service and resolve escalated issues.
• Training, coaching, and developing employees.
• Cash management, store opening and closing duties as needed.
• Assign tasks to the team and ensure store safety and cleanliness.
• Conduct regular performance evaluations and provide feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Leadership

Communication

Decision making

Multitasking

Customer service

Job description

Dollarama in Vancouver is seeking an Assistant Store Manager to help oversee daily retail operations, support the Store Manager, and drive sales performance. You will lead a team, ensure customer satisfaction, and act as Manager on Duty in the manager’s absence.

The role requires strong leadership, communication, and multitasking abilities, with open availability for day, evening, and weekend shifts. Full-time employment with ongoing training and development opportunities is provided.