Assistant Store Leader - Team Coach, Ops & Guest Experience

Dollarama; Vanderhoof; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Pension plan

Training program

Career development

Job summary

Dollarama is seeking an Assistant Store Manager to support daily operations, drive sales, and ensure customer satisfaction in a fast-paced retail environment. You will act as Manager on Duty in the Store Manager’s absence, oversee staff, and uphold company standards.

The role requires leadership, strong communication, and the ability to multitask while maintaining excellent customer service and team development. Full-time position with growth opportunities within the company.

Qualifications

• Minimum of two (2) years of retail experience.
• At least two (2) years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assist the Store Manager with operations and staff management.
• Merchandising, stocking, and unpacking daily shipments.
• Provide exceptional customer service and resolve escalated issues.
• Training, coaching, and developing employees.
• Cash management, store opening and closing duties as needed.
• Assign tasks to the team and ensuring store safety and cleanliness.
• Conduct regular performance evaluations and provide feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Leadership

Customer service

Multitasking

Communication

Decision-making

Job description

Dollarama is seeking an Assistant Store Manager to support daily operations, drive sales, and ensure customer satisfaction in a fast-paced retail environment. You will act as Manager on Duty in the Store Manager’s absence, oversee staff, and uphold company standards.

The role requires leadership, strong communication, and the ability to multitask while maintaining excellent customer service and team development. Full-time position with growth opportunities within the company.