Assistant Store Manager: Lead Retail Ops & Guest Experience

Dollarama; Surrey; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension

Tailor-made training program

Career development opportunities

Full-time eligibility after 16 weeks

Job summary

Dollarama is seeking an Assistant Store Manager to support the Store Manager in daily retail operations, drive customer satisfaction, and help achieve sales goals. The role also acts as Manager on Duty in the Store Manager’s absence.

You will lead and develop staff, assist with merchandising, stock daily shipments, manage cash, and ensure safety and visual standards. This fast-paced role requires strong leadership, communication, and the ability to multitask effectively.

Qualifications

• Minimum two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.

Responsibilities

• Assist Store Manager with operations and staff management.
• Help with merchandising, stocking, and unpacking daily shipments.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach, and develop employees.
• Perform cash management and store opening/closing duties as needed.
• Assign tasks to the team and ensure store safety and cleanliness.
• Conduct regular performance evaluations and provide feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Leadership

Communication

Decision-making

Multitasking

Staff management

Job description

Dollarama is seeking an Assistant Store Manager to support the Store Manager in daily retail operations, drive customer satisfaction, and help achieve sales goals. The role also acts as Manager on Duty in the Store Manager’s absence.

You will lead and develop staff, assist with merchandising, stock daily shipments, manage cash, and ensure safety and visual standards. This fast-paced role requires strong leadership, communication, and the ability to multitask effectively.