Retail Store Operations Leader

sephora.com; Langford; On-site; CAD 31,000 - 39,000; Full time

Benefits offered by this job

Performance-based bonus

Benefits program

Learning and development

Job summary

Sephora Canada is seeking a Team Lead, Operations based in Langford, BC. You will directly manage the Operations team and oversee staffing, overnight stock, and the overall execution of store operations.

Key responsibilities include leading store operations, managing inventory, visual merchandising, supply management, performance development, customer engagement as Manager on Duty, and budgeting for sales, staffing and expenses.

Qualifications

• 1–3 years of experience in a similar role at a similar volume store or equivalent experience.
• Proven ability to influence peers and provide feedback.
• Strong store operations skills.
• Effective time management and problem-solving abilities.

Responsibilities

• Lead the operations of the store and oversee the operations team.
• Manage inventory including shipping, receiving, returns, and cycle counts.
• Oversee visual merchandising and ensure on-stage visuals meet brand standards.
• Manage budget and supplies, testers and samples for the store.
• Participate in performance management and provide timely coaching.
• Act as Manager on Duty and engage with Beauty Advisors and clients on the sales floor.
• Develop budget strategies and monitor payroll and controllable expenses.

Skills

Store operations

Inventory management

Team leadership

Time management

Problem solving

Customer service

Job description

Sephora Canada is seeking a Team Lead, Operations based in Langford, BC. You will directly manage the Operations team and oversee staffing, overnight stock, and the overall execution of store operations.

Key responsibilities include leading store operations, managing inventory, visual merchandising, supply management, performance development, customer engagement as Manager on Duty, and budgeting for sales, staffing and expenses.