Store Operations Leader

Inside Lvmh; Chatham; Hybrid; CAD 63,612,000 - 74,787,000; Full time

Benefits offered by this job

Performance-based bonus

Benefits program

Learning and development

Job summary

Sephora Canada in Chatham is seeking a Team Lead, Operations to oversee all store operations, mentor the operations team, and ensure daily execution of processes to meet Sephora standards.

You will coach staff, manage inventory, and drive client engagement while monitoring sales performance and staffing budgets to optimize store results. The role emphasizes leadership, accountability and delivering exceptional client experiences in a dynamic retail environment.

Qualifications

• 1-3 years' experience in a similar role at a similar volume store or equivalent internal experience.
• Proven ability to influence peers and provide feedback.
• Strong store operations skills.
• Effective time management and problem-solving skills.

Responsibilities

• Operational Excellence. Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
• Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Visual Merchandising. Manage the merchandising concepts and on-stage visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
• Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
• Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible.
• Develop budget strategies. Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

Job description

Sephora Canada in Chatham is seeking a Team Lead, Operations to oversee all store operations, mentor the operations team, and ensure daily execution of processes to meet Sephora standards.

You will coach staff, manage inventory, and drive client engagement while monitoring sales performance and staffing budgets to optimize store results. The role emphasizes leadership, accountability and delivering exceptional client experiences in a dynamic retail environment.