Retail Store Lead — Customer Experience & Team Growth

Dollarama; Varennes; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Company matched pension plan

Tailor-made training & integration

Career development opportunities

Full-time status after 25 hours/week

Job summary

Dollarama in Varennes, QC is seeking an Assistant Store Manager to support daily retail operations, ensure customer satisfaction, and help reach sales goals. The role acts as Manager on Duty in the Store Manager’s absence.

You will coach staff, oversee merchandising, maintain safety and cleanliness, manage cash, and participate in hiring and performance reviews. Open availability and a proven record in retail leadership are required, with opportunities for career advancement and a comprehensive

Qualifications

• Minimum 2 years of retail experience.
• At least 2 years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Assist Store Manager with operations and staff management.
• Help with merchandising, stocking and unpacking daily shipments.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach and develop employees.
• Cash management and opening/closing duties as needed.
• Assign tasks to the team and ensure store safety and cleanliness.
• Conduct regular performance evaluations and provide feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Retail management

Leadership

Customer service

Communication

Decision making

Multitasking

Job description

Dollarama in Varennes, QC is seeking an Assistant Store Manager to support daily retail operations, ensure customer satisfaction, and help reach sales goals. The role acts as Manager on Duty in the Store Manager’s absence.

You will coach staff, oversee merchandising, maintain safety and cleanliness, manage cash, and participate in hiring and performance reviews. Open availability and a proven record in retail leadership are required, with opportunities for career advancement and a comprehensive