Retail Shift Leader

Canna Cabana; Southwestern Ontario; On-site; CAD 40,000 - 50,000; Full time

Job summary

A retail cannabis company in Southwestern Ontario is seeking Shift Leaders to assist in daily store operations and provide exemplary customer service. Responsibilities include overseeing staff, ensuring compliance with regulations, and achieving sales targets. Candidates must have a valid CannSell certification and at least 2 years of retail experience, preferably in cannabis. Strong sales orientation and customer service skills are essential. This is a full-time, permanent position with significant growth opportunities and unlimited bonus earning potential.

Benefits

Unlimited bonus earning potential

Opportunity for growth and experience

Qualifications

• Must possess a valid CannSell to work in a retail cannabis store.
• Minimum of 2 years of work experience in the retail industry required.
• Excellent time management and prioritizing skills necessary.

Responsibilities

• Assist in supervising daily operations of the store.
• Oversee responsibilities of Store Manager in their absence.
• Handle customer complaints and ensure customer satisfaction.

Skills

Sales orientation

Customer service skills

Time management

Teamwork

Education

Valid CannSell certification

Police Background Check

Experience in retail (cannabis preferred)

Tools

Microsoft Office productivity suite

Job description

Canna Cabana Shift Leaders

Canna Cabana is actively seeking Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Responsibilities

• Provide assistance to store management in supervising and facilitating the daily operations of the store.
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM.
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed.
• Provide direction, guidance, and instruction to all store associates as required.
• Ensure store conditions are consistently upheld to established standards.
• Assist in ensuring staffing levels adequately meet business needs, only when requested.
• Be the sales and customer service leader/role model in the absence of SM/ASM.
• Greet and assist customers in a way that models exemplary conduct to other staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift.
• Achieving sales target and store‑level KPI’s.
• Ensuring employees on shift are actively pursuing sales goals.
• Oversee and assist in inventory management and be accountable for the inventory processes on shift.

Qualifications

• Must have valid CannSell to work in a retail cannabis store.
• Must have or be able to successfully complete a Police Background Check.
• Demonstrated sales and service orientation required.
• Minimum of 2 years work experience in the retail industry required – Cannabis industry preferred.
• Excellent time management and prioritizing skills required.
• Demonstrated ability to train and motivate staff required.
• Skills to monitor and lead by example as required.
• Basic office administration skills required.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
• Strong customer service and troubleshooting skills.
• A well‑defined sense of diplomacy.
• Excellent teamwork and team‑building skills.
• Thorough understanding of applicable health and safety legislation.
• A professional, responsive, and positive work attitude is essential.
• Ability to work any shift based on business needs, Monday to Sunday.
• Ability to work nights, holidays and weekends and different location.

Job Types

Full‑time, Permanent

Why You Should Apply

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning.
• Unlimited bonus earning potential.

Additional Points

The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

How to Apply

To get CannSell license please visit CannSell Standard | CannSell.ca.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.