Retail Shift Leader

Jobtailor; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

Jobtailor in Ottawa is seeking a motivated Store Supervisor to support daily cannabis retail operations, coach staff, and ensure exceptional customer service. You will act in the absence of the Store Manager and Assistant Manager, driving sales and maintaining high standards.

Ideal candidates hold CannSell, have 2+ years of retail experience (cannabis industry preferred), and can train and lead teams. Flexibility for various shifts, including weekends, is required, with strong communication and

Qualifications

• Must have CannSell to work in a retail cannabis store.
• Police Background Check required or able to complete.
• Demonstrated sales and service orientation.
• Minimum 2 years retail experience; cannabis industry preferred.
• First Aid certification is an asset.
• Excellent time management and prioritizing skills.
• Ability to train and motivate staff.
• Strong communication and leadership abilities.
• Knowledge of health and safety legislation.
• Willing to work any shift including nights, weekends and multiple locations.

Responsibilities

• Provide assistance to store management in supervising daily operations.
• Oversee store manager duties in SM/ASM absence.
• Assist in personnel management on shift and resolve customer service issues.
• Provide direction and instruction to all store associates.
• Ensure store conditions meet established standards.
• Ensure staffing levels meet business needs.
• Be the sales and customer service lead in absence of SM/ASM.
• Greet and assist customers with exemplary conduct.
• Ensure health and safety and security regulations are met.
• Achieve sales targets and store KPIs.
• Oversee inventory management and inventory processes on shift.

Skills

Sales leadership

Customer service

Team leadership

Time management

Communication skills

Staff training

Microsoft Office

Problem solving

Diplomacy

Inventory awareness

Tools

Microsoft Office

Job description

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store-level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Requirements

• Must have valid CannSell to work in a retail cannabis store.
• Must have or be able to successfully complete a Police Background Check.
• Demonstrated sales and service orientation required
• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
• A valid First Aid certification is considered an asset
• Excellent time management and prioritizing skills required
• Demonstrated ability to train and motivate staff required
• Skills to monitor and lead by example as required
• Basic office administration skills required
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Strong customer service and troubleshooting skills
• A well-defined sense of diplomacy
• Excellent teamwork and team-building skills
• Thorough understanding of applicable health and safety legislation
• A professional, responsive, and positive work attitude is essential
• Ability to work any shift based on business needs, Monday to Sunday
• Ability to work nights, holidays and weekends and different location.

Core Competencies

Demonstrates strong leadership in retail operations, with a focus on sales achievement, customer service excellence, and compliance with health and safety regulations. Proficient in training and motivating staff while ensuring adherence to company policies and standards.

Highest-signal resume keywords

• CannSell Certification
• Sales Target Achievement
• Customer Service Orientation
• Team Leadership
• Inventory Management

Hard Skills

• Retail Operations
• Sales Management
• Inventory Processes
• Basic Office Administration
• Health and Safety Compliance

Soft Skills

• Time Management
• Effective Communication
• Teamwork
• Diplomacy
• Problem Solving

Certifications & Qualifications

• CannSell Certification
• First Aid Certification

Industry Keywords

• Retail Industry
• Cannabis Industry
• Customer Service
• KPI Management
• Personnel Management

Tools & Technologies

• Microsoft Office Suite