Retail Shift Leader

Jobtailor; Red Deer; On-site; CAD 20,664 - 27,552; Part time

Job summary

Canna Cabana in Red Deer is seeking a Part-time Shift Leader for the Gasoline Alley location. You will support store management, supervise on-shift staff, and model exceptional customer service in a fast-paced environment.

The role requires SellSafe certification, a high school diploma or higher, and at least two years of retail experience (cannabis industry preferred). You must be able to work nights, holidays and weekends as needed.

Qualifications

• Must have valid SellSafe Certification.
• High school diploma and college/CEGEP/technical training required.
• Minimum of 2 years work experience in the retail industry; cannabis industry preferred.
• Excellent time management and ability to train staff.
• Strong communication and customer service skills.
• Ability to work nights, holidays and weekends.

Responsibilities

• Provide supervision in the daily store operations and assist in managing shifts.
• Oversee responsibilities of Store Manager in SM/ASM absence.
• Guide staff on shift and resolve customer service issues as needed.
• Ensure store standards, health, safety and security compliance.
• Aim to achieve sales targets and store KPIs.
• Oversee inventory processes on shift and assist with staffing decisions.

Skills

SellSafe Certification

Customer service

Staff training

Team leadership

Time management

Retail experience

Communication skills

Education

High School Diploma

College/CEGEP/Technical training

Tools

Microsoft Office

Job description

Overview

Canna Cabana is actively seekingPart TimeShift Leaderswho are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team at Gasoline Alley, Red Deer store location. Join us and become an important part of a company where the sky is the limit.

Location: Gasoline Alley - Unit 102 174 Leva Ave Gasoline Alley, Red Deer, Alberta T4E 0A5 Canada

Responsibilities

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store-level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Qualifications

• Must have valid SellSafe Certification
• Completion of high school and college/CEGEP/vocational or technical training required
• Demonstrated sales and service orientation required
• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
• A valid First Aid certification is considered an asset
• Excellent time management and prioritizing skills required
• Demonstrated ability to train and motivate staff required
• Skills to monitor and lead by example as required
• Basic office administration skills required
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Strong customer service and troubleshooting skills
• A well-defined sense of diplomacy
• Excellent teamwork and team-building skills
• Thorough understanding of applicable health and safety legislation
• A professional, responsive, and positive work attitude is essential
• Ability to work nights, holidays and weekends and different locations

Job Types

Part-time, Permanent

Why You Should Apply

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential