Retail Shift Leader

Canna Cabana; Toronto; On-site; CAD 26,174 - 28,929; Part time

Job summary

Canna Cabana is seeking dedicated Part-Time Shift Leaders in Toronto to assist in supervising store operations and manage customer service. Qualified candidates must possess a valid CannSell certification and have a minimum of 2 years of retail experience, preferably in the cannabis sector. Responsibilities include overseeing staff, ensuring compliance with store standards, and achieving sales targets. The position offers a pay range of $19.00 to $21.00 CAD per hour and requires flexibility for various shifts, including nights and weekends.

Qualifications

• Valid CannSell certification required.
• 2+ years of retail experience, preferably in the cannabis industry.
• Police Background Check completion needed.

Responsibilities

• Supervise daily store operations.
• Cover for Store Manager when needed.
• Assist in personnel management and customer service.

Skills

Sales and service orientation

Time management

Teamwork

Microsoft Office proficiency

Customer service skills

Job description

Overview

Canna Cabana is actively seeking Part-Time Shift Leaders at Keele, North York who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Responsibilities

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store-level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Qualifications

• Must have valid CannSell to work in a retail cannabis store.
• Must have or be able to successfully complete a Police Background Check.
• Demonstrated sales and service orientation required
• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
• A valid First Aid certification is considered an asset
• Excellent time management and prioritizing skills required
• Demonstrated ability to train and motivate staff required
• Skills to monitor and lead by example as required
• Basic office administration skills required
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Strong customer service and troubleshooting skills
• A well-defined sense of diplomacy
• Excellent teamwork and team-building skills
• Thorough understanding of applicable health and safety legislation
• A professional, responsive, and positive work attitude is essential
• Ability to work any shift based on business needs, Monday to Sunday
• Ability to work nights, holidays and weekends and different location

Job Types: Part-time, Permanent

Pay Range: $19.00 - $21.00 CAD per hour