Retail Sales Associate

Jobtailor; Winnipeg; Hybrid; CAD 32,000 - 52,000; Full time

Job summary

Jobtailor in Canada is seeking a customer-focused retail associate for cannabis products. You will greet customers, discuss merchandise needs, and maintain product knowledge to ensure a positive shopping experience.

Responsibilities include inventory rotation, merchandising, and processing transactions accurately while upholding health and safety standards. A team player with excellent communication is essential to educating customers about cannabis.

Qualifications

• SellSafe Certification is required.
• Post secondary degree/diploma is preferred.
• First Aid Certification is considered an asset.
• Ability to work any shift, including nights, weekends, and holidays.
• Sales and customer service experience is preferred.
• Excellent written and verbal communication skills.
• Team player mentality.
• Attention to detail.
• Passion for cannabis and its derivatives.
• Desire to educate customers and the community about cannabis benefits without giving medical advice.
• Basic mathematical computation skills are helpful.

Responsibilities

• Greet customers and discuss the type, quality, and quantity of merchandise or services required.
• Maintain a high level of product and service knowledge.
• Replace stock, rotate inventory, and maintain satisfactory levels.
• Participate in merchandising and promotional activities for accessories.
• Ensure store conditions are up to standards and safe.
• Adapt communication to diverse customers and situations.
• Maintain professionalism and portray the company positively.
• Resolve issues with calm, clear explanations for customers.
• Take customer orders and prepare products for purchase.
• Ensure accuracy in transactions and inventory processes.
• Assist with merchandise displays and general housekeeping.
• Work with management to maximize store sales and presence.
• Answer and transfer external and internal calls.
• Adhere to health, safety, security, and company policies.
• Identify customers per Cannabis Retail Store Handbook.
• Prepare merchandise for purchase.

Skills

SellSafe Certification

Customer Service Experience

Excellent Communication Skills

Inventory Management

Attention to Detail

Merchandising

Sales Techniques

Product Knowledge

Issue Resolution

Team Player Mentality

Professionalism

Tact and Diplomacy

Adaptability

Calm Under Pressure

Education

Post Secondary degree / diploma

Job description

• Greet customers and discuss the type, quality, and quantity of merchandise or services required
• Maintain a high level of product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories
• Ensure store conditions are consistently upheld to established standards
• Adapt communication style to deliver information effectively to a range of individuals
• Maintain professionalism, tact, diplomacy, and sensitivity to portray the company positively
• Calm irate customers by explaining situations and attempting to resolve issues
• Take customer orders and prepare products for purchase
• Ensure customer satisfaction with issue resolution and the resolution process
• Assist with merchandise displays and inventory management
• Ensure accuracy in transactions, inventory, and procedures
• Participate in store maintenance and general housekeeping
• Work with management and employees to maximize store sales and in-store presence
• Answer and transfer external and internal phone calls
• Adhere to health, safety, security, and company policies and procedures
• Identify customers as required by the Cannabis Retail Store Handbook
• Prepare merchandise for purchase

Requirements

• Must have valid SellSafe Certification
• Post Secondary degree / diploma preferred
• A valid First Aid certification is considered an asset
• Ability to work any shift based on business needs, Monday to Sunday
• Ability to work nights, holidays and weekends and different locations
• Experience in sales and customer service preferred
• Excellent written and verbal communication skills
• Team player mentality
• Ability to compute basic mathematical problems
• Attention to detail
• Passion and excitement for cannabis and all of its derivatives
• Desire to educate customers and the community about the benefits associated with cannabis use without giving medical advise

Core Competencies

Demonstrates strong customer service skills with a focus on communication, problem resolution, and inventory management. Possesses knowledge of cannabis products and compliance with retail regulations, ensuring a positive customer experience.

Highest-signal resume keywords

• SellSafe Certification
• Customer Service Experience
• Excellent Communication Skills
• Inventory Management
• Attention to Detail

ATS Optimization Keywords

Hard Skills

• Basic Mathematical Computation
• Merchandising
• Sales Techniques
• Product Knowledge
• Issue Resolution

Soft Skills

• Team Player Mentality
• Professionalism
• Tact and Diplomacy
• Adaptability
• Calm Under Pressure

Certifications & Qualifications

• SellSafe Certification
• First Aid Certification

Industry Keywords

• Cannabis Retail
• Customer Satisfaction
• Health and Safety Compliance
• Inventory Levels
• Promotional Activities