Retail Sales Associate

Jobtailor; Canada; Hybrid; CAD 32,000 - 42,000; Full time

Job summary

Jobtailor in Canada is seeking a customer-focused cannabis retail associate to greet customers, discuss products, and ensure a positive shopping experience. You will maintain product knowledge, support inventory, and help with merchandising while following health and safety standards.

The role requires SellSafe certification, flexibility to work any shift, and strong communication skills. Prior sales experience and a passion for cannabis will help you educate customers and contribute to store

Qualifications

• Must have SellSafe Certification
• Post secondary degree/diploma preferred
• First Aid certification is considered an asset
• Ability to work any shift including nights, holidays, weekends
• Experience in sales and customer service preferred
• Excellent written and verbal communication skills
• Team player mentality
• Passion for cannabis and its derivatives

Responsibilities

• Greet customers and discuss merchandise needs
• Maintain product knowledge and inventory levels
• Process orders and ensure accurate transactions
• Assist with displays and merchandising
• Educate customers about cannabis benefits without medical advice
• Resolve customer issues and maintain satisfaction
• Adhere to health, safety, and store policies
• Adapt communication to deliver information effectively

Skills

SellSafe Certification

Customer Service Experience

Excellent Communication Skills

Attention to Detail

Inventory Management

Education

Post Secondary degree / diploma

Job description

• Greet customers and discuss the type, quality, and quantity of merchandise or services required
• Maintain product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories
• Maintain store conditions to established standards
• Adapt communication style to deliver information effectively
• Maintain professionalism, tact, diplomacy, and sensitivity
• Calm irate customers and resolve issues
• Take customer orders and prepare products for purchase
• Ensure customer satisfaction with issue resolution and the resolution process
• Assist with merchandise displays and inventory management
• Ensure accuracy in transactions, inventory, and procedures
• Participate in store maintenance and housekeeping
• Work with management and employees to maximize store sales and in-store presence
• Answer and transfer internal and external phone calls
• Adhere to health, safety, security, and company policies
• Work any shift according to store operations
• ID customers as required by the Cannabis Retail Store Handbook

Requirements

• Must have valid SellSafe Certification
• Post Secondary degree / diploma preferred
• A valid First Aid certification is considered an asset
• Ability to work any shift based on business needs, Monday to Sunday
• Ability to work nights, holidays and weekends and different locations
• Experience in sales and customer service preferred
• Excellent written and verbal communication skills
• Team player mentality
• Ability to compute basic mathematical problems
• Attention to detail
• Passion and excitement for cannabis and all of its derivatives
• Desire to educate customers and the community about cannabis benefits without giving medical advice

Core Competencies

Demonstrates strong customer service skills with a focus on communication, issue resolution, and inventory management. Possesses knowledge of cannabis products and a commitment to educating customers while adhering to health and safety standards.

Highest-signal resume keywords

• SellSafe Certification
• Customer Service Experience
• Excellent Communication Skills
• Attention to Detail
• Inventory Management

ATS Optimization Keywords

Hard Skills

• Basic Mathematical Computation
• Inventory Management
• Merchandising
• Sales Techniques
• Product Knowledge

Soft Skills

• Team Player Mentality
• Professionalism
• Tact and Diplomacy
• Adaptability
• Conflict Resolution

Certifications & Qualifications

• SellSafe Certification
• First Aid Certification

Industry Keywords

• Cannabis Retail
• Customer Education
• Health and Safety Standards
• Store Operations
• Promotional Activities