Retail Shift Leader

Canna Cabana Inc.; City of Lacombe; On-site; CAD 22,000 - 33,000; Part time

Job summary

Canna Cabana Inc. is seeking an energetic Part Time Shift Leader who is knowledgeable, responsible and mature to join our Lacombe team.

The role includes supervising daily operations, leading store staff, and delivering top-tier customer service. Based in Lacombe, Alberta, you will support the Store Manager in their absence, help meet sales targets and KPI’s, and ensure health and safety standards are consistently applied.

Qualifications

• Must hold a valid SellSafe Certification.
• High school completed and college/CEGEP/technical training required.
• Proven sales/service orientation is essential.
• At least 2 years in retail; cannabis industry experience preferred.
• First Aid certification is an asset.
• Excellent time management and prioritization skills.
• Ability to train and motivate staff, lead by example.
• Strong written and verbal communication, teamwork and diplomacy.

Responsibilities

• Provide assistance to store management for daily operations.
• Oversee duties in absence of Store Manager or ASM.
• Support personnel management on shift and address customer issues.
• Guide and instruct store associates; maintain standards.
• Ensure health, safety, and security regulations are followed.
• Assist in staffing to meet business needs when requested.
• Act as sales and customer service leader in SM/ASM absence.
• Greet customers and model exemplary conduct.
• Handle complaints and escalate as needed.
• Maintain inventory processes and oversee stock on shift.

Skills

SellSafe Certification

Sales and service orientation

Team leadership

Communication skills

Time management

Staff training/motivation

Customer service

Health and safety knowledge

First Aid certification

Education

High school diploma with college/CEGEP/vocational or technical training

Tools

Microsoft Office

Job description

Canna Cabana is actively seekingPart TimeShift Leaderswho are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Address: 5022 50 Street Lacombe, Alberta T4L 1W8 Canada

Responsibilities

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store-level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Qualifications

• Must have valid SellSafe Certification
• Completion of high school and college/CEGEP/vocational or technical training required
• Demonstrated sales and service orientation required
• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
• A valid First Aid certification is considered an asset
• Excellent time management and prioritizing skills required
• Demonstrated ability to train and motivate staff required
• Skills to monitor and lead by example as required
• Basic office administration skills required
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Strong customer service and troubleshooting skills
• A well-defined sense of diplomacy
• Excellent teamwork and team-building skills
• Thorough understanding of applicable health and safety legislation
• A professional, responsive, and positive work attitude is essential