Retail Sales Leader — Customer Experience & Ops

Michaels; San Juan de Terranova; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Paid time off

Tuition assistance

Employee discounts

Job summary

Michaels Canada is seeking a Store Team Leader to support the Store Manager in delivering exceptional customer experiences across all departments. You will lead daily operations, coach associates, and uphold SOPs while ensuring compliance with company programs.

The role requires strong leadership, flexibility for nights and weekends, and a focus on driving sales, loyalty enrollment, and safe, efficient store execution.

Qualifications

• 3+ years retail leadership experience.
• Ability to manage store operations and staff scheduling.
• Strong focus on customer service and sales driving.

Responsibilities

• Assist Store Manager in leading store operations and SOP adherence.
• Coach team to deliver best-in-class customer experience.
• Oversee loyalty program enrollment and omni-channel service.
• Maintain store conditions and drive sales across departments.
• Ensure accurate use of POS and Self-Checkout systems.

Skills

Retail leadership

Customer experience

Team coaching

POS systems & checkout

Asset protection

Tools

POS systems

Job description

Michaels Canada is seeking a Store Team Leader to support the Store Manager in delivering exceptional customer experiences across all departments. You will lead daily operations, coach associates, and uphold SOPs while ensuring compliance with company programs.

The role requires strong leadership, flexibility for nights and weekends, and a focus on driving sales, loyalty enrollment, and safe, efficient store execution.