Retail Sales Manager: Lead Store Performance & Experience

Michaels Stores; Richmond Hill; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

Michaels Stores in Richmond Hill, ON is seeking a Sales Manager to lead front-end and service operations, drive strong sales, and deliver an engaging customer experience. You will coach teams, execute SOPs, and ensure omni-channel fulfillment while promoting loyalty programs and value-added services.

Ideal candidates have 3+ years of retail leadership, a focus on KPI delivery, and a proven ability to manage daily operations in a fast-paced environment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing SOPs and company programs.
• Ensure execution of policies, standards, and store results.
• Coach customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS, self-checkout and omni-channel order fulfillment.
• Enroll customers in Loyalty Rewards and promote protection plans.
• Train and develop team members across departments.
• Support assets protection and shrink reduction.

Skills

Retail leadership

Sales mindset

Tools

POS systems

Self-Checkout

Job description

Michaels Stores in Richmond Hill, ON is seeking a Sales Manager to lead front-end and service operations, drive strong sales, and deliver an engaging customer experience. You will coach teams, execute SOPs, and ensure omni-channel fulfillment while promoting loyalty programs and value-added services.

Ideal candidates have 3+ years of retail leadership, a focus on KPI delivery, and a proven ability to manage daily operations in a fast-paced environment.