Retail Sales Manager - Customer Experience Leader

The Michael's Companies; Mississauga; Hybrid; CAD 26,000 - 32,000; Full time

Job summary

The Michael's Companies in Mississauga, ON seeks a Sales Manager to lead a high-performing selling culture, driving strong sales and delivering an engaging customer experience. This role oversees front-end and service operations, ensuring the brand standards, SOPs, and operational expectations are consistently met.

Responsibilities include coaching customers-focused selling behaviors, managing POS and Self-Checkout, enrolling customers in the Loyalty Rewards Program, and driving in-store

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to meet KPIs and sales targets.
• Coach and develop team through onboarding and ongoing training.
• Ensure POS and Self-Checkout accuracy and smooth customer transactions.
• Oversee store programs, Loyalty Rewards enrollment, and in-store events.
• Maintain asset protection practices and shrink reduction.

Job description

The Michael's Companies in Mississauga, ON seeks a Sales Manager to lead a high-performing selling culture, driving strong sales and delivering an engaging customer experience. This role oversees front-end and service operations, ensuring the brand standards, SOPs, and operational expectations are consistently met.

Responsibilities include coaching customers-focused selling behaviors, managing POS and Self-Checkout, enrolling customers in the Loyalty Rewards Program, and driving in-store