Retail Sales Associate, Full Time (Customer Operations) - Conestoga Mall

Gap Inc.; Kitchener; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading retail company in Kitchener, Canada is seeking individuals to provide excellent customer service and enhance the customer shopping experience. Responsibilities include engaging with customers, driving sales, and supporting store operations. The ideal candidates will possess strong communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment. Flexibility to work varied schedules is required, and opportunities for career advancement are available.

Benefits

Career advancement opportunities

Flexible work schedule

Collaborative work environment

Qualifications

• Strong communication skills to effectively interact with customers and team members.
• Customer-focused mindset with the ability to deliver exceptional service.
• Ability to thrive in a fast-paced retail environment.
• Flexibility to work a varied schedule, including holidays, evenings, and weekends.
• Capability to lift up to 30 lbs and maneuver around the sales floor and stockroom.

Responsibilities

• Provide excellent customer service to foster brand loyalty and enhance customer experience.
• Engage with customers and utilize suggestive selling techniques to drive sales.
• Support various store operations, including sales floor, fitting room, cash wrap, and back of house.
• Maintain a clean and organized work environment.
• Handle customer interactions, including issues and returns, professionally and courteously.

Skills

Strong communication skills

Customer-focused mindset

Ability to thrive in a fast-paced retail environment

Flexibility to work a varied schedule

Job description

Employer Industry: Retail

Why consider this job opportunity

• Opportunity to engage with customers and enhance their shopping experience
• Potential for career advancement within the organization
• Flexible work schedule, including evenings, weekends, and holidays
• Collaborative and positive work environment
• Emphasis on continuous learning and improvement
• Chance to be part of a brand that values customer loyalty and service

What to Expect (Job Responsibilities)

• Provide excellent customer service to foster brand loyalty and enhance customer experience
• Engage with customers and utilize suggestive selling techniques to drive sales
• Support various store operations, including sales floor, fitting room, cash wrap, and back of house
• Maintain a clean and organized work environment
• Handle customer interactions, including issues and returns, professionally and courteously

What is Required (Qualifications)

• Strong communication skills to effectively interact with customers and team members
• Customer‑focused mindset with the ability to deliver exceptional service
• Ability to thrive in a fast‑paced retail environment
• Flexibility to work a varied schedule, including holidays, evenings, and weekends
• Capability to lift up to 30 lbs and maneuver around the sales floor and stockroom

How to Stand Out (Preferred Qualifications)

• Experience in retail or customer service roles
• Familiarity with retail technology and operational processes
• Strong problem‑solving skills and a focus on continuous improvement
• Willingness to accept feedback and take action for personal development

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