Retail Sales Associate - Customer-First Expert

Roots; Vancouver; Hybrid; CAD 22,000 - 30,000; Full time

Job summary

Roots in Vancouver is seeking a Sales Associate to deliver exceptional service and build lasting relationships with customers. Reporting to the Store Manager, you will promote our core values and ensure a customer-first experience.

You will handle POS transactions, assist with replenishment and merchandising, and maintain store standards. The ideal candidate has apparel retail experience, strong presentation skills, and a friendly, proactive attitude.

Qualifications

• Retail experience preferably in apparel.
• Ability to develop relationships with customers.
• Understanding store standards, cash handling and merchandising.
• Self-starter with good judgment.
• Excellent presentation in retail.
• Upbeat, friendly and customer-focused.

Responsibilities

• Display a 'customer comes first' attitude and build customer loyalty.
• Resolve customer issues promptly at store level.
• Be a team player and contribute to store success.
• Perform POS transactions and merchandising tasks (receiving shipment, replenishment, price markdowns, fitting room upkeep).
• Keep up-to-date on product and service updates.
• Ensure store is visually appealing through presentation, replenishment, housekeeping and displays.
• Adhere to Loss Prevention policies.

Skills

Retail experience

Customer relationships

Cash handling

Merchandise presentation

Self-starter

Team player

Customer focus

Presentation skills

Tools

POS system

Job description

Roots in Vancouver is seeking a Sales Associate to deliver exceptional service and build lasting relationships with customers. Reporting to the Store Manager, you will promote our core values and ensure a customer-first experience.

You will handle POS transactions, assist with replenishment and merchandising, and maintain store standards. The ideal candidate has apparel retail experience, strong presentation skills, and a friendly, proactive attitude.