Customer-First Retail Sales Associate

Roots Corp.; Vancouver; On-site; CAD 22,000 - 30,000; Full time

Job summary

Roots Corp. in Vancouver is hiring a Sales Associate to deliver exceptional service and build lasting relationships with customers. Reporting to the Store Manager, you’ll help maintain store standards, handle transactions, and present merchandise with care.

The right candidate is retailer experience oriented, friendly, and a team player who can understand customer needs, resolve issues promptly, and contribute to friendly, inclusive store culture.

Qualifications

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

Responsibilities

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

Skills

Retail experience

Relationship building

Cash handling

Merchandising

Presentation skills

Customer focus

Team player

Job description

Roots Corp. in Vancouver is hiring a Sales Associate to deliver exceptional service and build lasting relationships with customers. Reporting to the Store Manager, you’ll help maintain store standards, handle transactions, and present merchandise with care.

The right candidate is retailer experience oriented, friendly, and a team player who can understand customer needs, resolve issues promptly, and contribute to friendly, inclusive store culture.