Apparel Sales Associate Build Lasting Relationships

Roots; Burlington; On-site; CAD 28,000 - 36,000; Full time

Job summary

Roots is seeking a Sales Associate in Canada to provide exceptional service, build lasting customer relationships, and support store presentation and merchandising. You will handle POS transactions, maintain stock, and contribute to a welcoming, high-energy shopping environment.

The role emphasizes a customer-first attitude, team collaboration, and adherence to loss-prevention policies as you help grow Roots’ loyal customer base.

Qualifications

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

Responsibilities

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

Skills

Retail experience

Relationship building

Cash handling

Merchandise presentation

Self-starter

Presentation skills

Customer needs understanding

Buy-in to ideas

Tools

POS system

Job description

Roots is seeking a Sales Associate in Canada to provide exceptional service, build lasting customer relationships, and support store presentation and merchandising. You will handle POS transactions, maintain stock, and contribute to a welcoming, high-energy shopping environment.

The role emphasizes a customer-first attitude, team collaboration, and adherence to loss-prevention policies as you help grow Roots’ loyal customer base.