Customer-First Retail Specialist

Roots; Richmond; Hybrid; CAD 36,000 - 42,000; Full time

Job summary

Roots is hiring a Sales Associate in Canada to deliver outstanding customer service and build lasting relationships. You will handle POS transactions, merchandising, replenishment, and store upkeep while staying informed about product updates and promotions.

The role emphasizes teamwork, adaptability, and a friendly, professional approach to help customers find what they need and enjoy a positive shopping experience.

Qualifications

• Retail experience, preferably in apparel.
• Ability to develop relationships with customers.
• Understand retail operations such as cash handling, store standards, and merchandise presentation.
• Self-starter with good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly demeanor.
• Ability to understand customer needs and build buy-in to ideas, decisions, actions, products or services.

Responsibilities

• Provide exceptional service to customers and build relationships to foster loyalty.
• Process POS transactions and merchandise replenishment to maintain stock accuracy.
• Maintain store standards, price markdowns, and visually appealing displays.
• Assist with inventory, shipments, fitting room upkeep, and general store upkeep.
• Stay updated on product knowledge and promotions to inform customers.

Skills

Retail experience

Customer relationships

Retail operations

Self-starter / judgment

Presentation skills

Positive attitude

Customer needs understanding

Buy-in / influence

Job description

Roots is hiring a Sales Associate in Canada to deliver outstanding customer service and build lasting relationships. You will handle POS transactions, merchandising, replenishment, and store upkeep while staying informed about product updates and promotions.

The role emphasizes teamwork, adaptability, and a friendly, professional approach to help customers find what they need and enjoy a positive shopping experience.