Retail Host - Contract

Monos; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A sustainability-focused travel brand is seeking a Host to join their Retail Experience team in Toronto. Responsibilities include providing exceptional customer service, product education, and maintaining store operations. Ideal candidates should have 1-2 years of retail or hospitality experience and outstanding communication skills. Competitive salary and opportunities for personal growth offered.

Benefits

Company discount on luggage

Competitive salary

Bonus Program

Health and dental benefits

Paid vacation time off

Qualifications

• 1-2 years of experience in retail or hospitality.
• Exceptional communication skills for effective interactions.
• Outstanding customer service skills.

Responsibilities

• Champion Monos’ vision of redefining retail by infusing hospitality.
• Deliver exceptional guest experiences with product recommendations.
• Maintain thorough knowledge of Monos products.

Skills

Communication skills

Customer service skills

Problem-solving

Ability to work under pressure

Tools

Point-of-sale (POS) systems

Shopify

Job description

Overview

Monos is a Canadian-based, sustainability-focused travel and lifestyle brand, offering premium luggage and travel essentials at accessible prices. Inspired by the Japanese concept of mono no aware, the brand emphasizes the joy of the journey. Monos is the first North American luggage brand to achieve certified B Corporation status and has partnered with veritree to plant nearly 1.3 million trees across two forests in Kenya, offsetting 412,335 metric tons of CO₂. This collaboration creates hundreds of living-wage jobs in local communities.

Monos’ retail experience blends thoughtful hospitality with a deep passion for the products, ensuring every interaction is meaningful and aligned with brand values where customers feel valued and informed. The company values diversity and inclusion and has been recognized as one of Canada’s Most Admired Cultures and a Great Place to Work.

With plans for purpose-driven product launches, new brick-and-mortar locations, and leadership in the travel industry, Monos is seeking passionate, skilled, and driven individuals to join the team.

Role and Contract

As a contracted Host through January 2026 on the Retail Experience team, you will uphold standards of guest experience and operational excellence.

Responsibilities

• Champion Monos’ vision of redefining retail by infusing hospitality into every aspect of the customer journey. Ensure that stores are welcoming, thoughtfully curated experiences that leave a lasting impression on every guest.
• Deliver exceptional guest experiences by providing a high level of customer service, including greeting guests promptly, assessing their needs, recommending suitable products, and offering product demonstrations as required.
• Maintain thorough knowledge of Monos products, including features, benefits, materials, and usage, to confidently educate and assist guests in making informed purchase decisions.
• Perform all sales transactions using the point-of-sale (POS) system accurately and efficiently, including processing payments, issuing receipts, handling returns or exchanges per company policy, and maintaining accurate cash drawer counts.
• Support store merchandising and inventory processes by receiving deliveries, unpacking and tagging merchandise, restocking displays, ensuring products are properly presented on the sales floor, and reporting inventory discrepancies to management.
• Execute daily operational tasks including cleaning duties, store opening and closing procedures, supply restocking, and general store upkeep to ensure a clean, organized, and safe environment for guests and team members.
• Participate in team meetings, product training, and development sessions as required, and actively contribute to the success of the team by offering feedback and collaborating on ways to improve guest service and store performance.
• Adhere to all Monos policies and procedures, including health and safety, workplace conduct, and loss prevention.
• Perform other duties as assigned by the Store Manager or leadership team to support store operations and brand goals.

Experience Level

• 1-2 years experience in retail or hospitality
• Exceptional communication skills to effectively communicate with store team and customers
• Outstanding customer service skills
• Ability to problem solve and work well under pressure
• Experience using Shopify is an asset but not required
• Must be able to work flexible hours including early evenings and weekends
• Able to lift and carry 25-30lbs

Why be a part of Monos?

• Rocketing growth – opportunities for personal and professional growth, with development and promotion from within.
• Outstanding culture - entrepreneurial, fun, and empathetic
• Company discount on Monos luggage for yourself and friends/family
• Competitive salary
• Bonus Program
• Health and dental benefits (for eligible full-time positions only)
• Paid vacation time off (for eligible full-time positions only)

Compensation

Our compensation philosophy emphasizes fair recognition of employee contributions through competitive salaries and performance-based incentives, grounded in market analysis and a commitment to internal equity.

$20.00 - $22.00 per hour

Our Values

• Lead with empathy - Walk a mile in someone else’s shoes.
• Less but better – Refine, don’t embellish.
• Just roll – Good is the enemy of great, but perfect is the enemy of done.

Monos upholds Equal Employment Opportunity principles. We are dedicated to fostering a respectful, diverse, and inclusive hiring environment across all the communities we serve, encouraging individuals to express their authentic selves. Our commitment to fair hiring practices extends to all candidates and employees, irrespective of race, ethnicity, citizenship, creed, place of origin, religion, gender, gender identity, sexual orientation, family status, marital status, disability, age, or any other protected characteristic.

Individuals requiring accommodation due to a disability or any other protected characteristic can request assistance at any point during the recruitment process or throughout their employment by contacting our People & Culture team.