Retail Front-End Leader & Customer Service Manager

Walmart Canada; Sainte-Agathe-des-Monts; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager in Sainte-Agathe-des-Monts, QC. The role focuses on leading front-end operations to deliver exceptional service, support a positive shopping experience, and drive customer loyalty.

You will ensure compliance with company programs and standards to keep the store running efficiently. The position involves supervising safety practices, training associates, overseeing cash handling, and promoting company programs.

Qualifications

• Leadership and managerial capabilities are expected but not explicitly listed in the job ad.

Responsibilities

• Safety, Security, and Emergency Readiness: ensures safe work practices and emergency procedures; theft prevention and evacuation support.
• Customer and Associate Support: handles concerns professionally to resolve issues and maintain a positive front-end experience.
• Front End Coverage and Operations: monitors and coordinates breaks; supports outlying registers for efficient customer flow.
• Associate Training and Development: trains associates on systems, procedures, scanning accuracy, and safety requirements.
• Transaction Oversight and Compliance: oversees purchases, returns, exchanges; ensures processes follow guidelines.
• EAS and Loss Prevention Support: ensures EAS systems function properly and alarms are handled correctly.
• Cash Management and Register Controls: prepares registers, provides change, audits register accuracy.
• Promote Company Programs and Initiatives: supports credit cards, protection plans, charity initiatives, and discounts.
• Flexibility (Availability/Work Schedule): open to evenings, weekends, holidays as needed.
• POTENTIAL CHALLENGES IN THIS ROLE: High task volume, overnight hours, fast-paced workload, and physical demands.

Job description

Walmart Canada is seeking a Customer Service Manager in Sainte-Agathe-des-Monts, QC. The role focuses on leading front-end operations to deliver exceptional service, support a positive shopping experience, and drive customer loyalty.

You will ensure compliance with company programs and standards to keep the store running efficiently. The position involves supervising safety practices, training associates, overseeing cash handling, and promoting company programs.