Front-End Service Leader & Operations Manager

Walmart Canada; Winnipeg; On-site; CAD 20,000 - 28,000; Full time

Benefits offered by this job

Credit card services

Walmart Protection Plans

Charity initiatives

Discount programs

Job summary

Walmart Canada is seeking a Customer Service Manager in Winnipeg to lead front-end operations, delivering outstanding service and supporting a positive shopping experience. This role focuses on safety, loyalty, and compliance with company programs while guiding associates and optimizing store flow.

Ideal candidates will have strong leadership, communication, and problem-solving skills, with the ability to train teams and handle high-volume transactions in a fast-paced retail environment.

Qualifications

• Experience leading front-end retail teams and delivering strong customer service.
• Ability to train and develop associates on systems, procedures and safety requirements.
• Strong communication and problem-solving skills to resolve customer concerns.

Responsibilities

• Lead front-end operations to deliver exceptional customer service and drive loyalty.
• Ensure safety, security and emergency readiness in daily store activities.
• Oversee transactions, returns and exchanges in alignment with company guidelines.
• Provide training to associates on scanning accuracy, procedures and safety.
• Monitor associate coverage and support outlying registers to maintain flow.
• Promote and support company programs and initiatives (credit cards, protection plans, charity, discounts).
• Be flexible with shifts, including evenings, weekends and holidays as business needs dictate.

Job description

Walmart Canada is seeking a Customer Service Manager in Winnipeg to lead front-end operations, delivering outstanding service and supporting a positive shopping experience. This role focuses on safety, loyalty, and compliance with company programs while guiding associates and optimizing store flow.

Ideal candidates will have strong leadership, communication, and problem-solving skills, with the ability to train teams and handle high-volume transactions in a fast-paced retail environment.