Customer Experience Lead - Front End Operations

Walmart; Sainte-Agathe-des-Monts; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, delivering exceptional service and a positive shopping experience at our Sainte-Agathe-des-Monts location. You will drive customer loyalty, ensure program compliance, and oversee daily front-end activities to keep the store running smoothly.

You will train associates on systems and procedures, manage cash handling and transactions, and promote Walmart initiatives while maintaining safety and efficiency.

Qualifications

• Age - 16 or older.

Responsibilities

• Safety, Security, and Emergency Readiness – Ensure safe work practices and emergency procedures are followed at all times.
• Customer and Associate Support – Handle customer and associate concerns professionally to resolve issues.
• Front End Coverage and Operations – Monitor front end operations to ensure proper associate coverage and efficient customer flow.
• Associate Training and Development – Train associates on systems and company procedures.
• Transaction Oversight and Compliance – Oversee purchases, returns, and exchanges with proper approvals.
• EAS and Loss Prevention Support – Ensure EAS systems function properly and alarms are deactivated correctly.
• Cash Management and Register Controls – Prepare registers and maintain cash levels, audit accuracy.
• Promote Company Programs and Initiatives – Promote credit card services, protection plans, charity initiatives, and discounts.

Skills

Leadership

Customer service

Training

Safety procedures

Job description

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, delivering exceptional service and a positive shopping experience at our Sainte-Agathe-des-Monts location. You will drive customer loyalty, ensure program compliance, and oversee daily front-end activities to keep the store running smoothly.

You will train associates on systems and procedures, manage cash handling and transactions, and promote Walmart initiatives while maintaining safety and efficiency.