Customer Service Manager — Flexible Shifts in Fast-Paced Retail

Walmart Canada; Sorel-Tracy; Sur place; CAD 22 000 - 32 000; Plein temps

Résumé du poste

Walmart Canada is hiring a Customer Service Manager for the Sorel-Tracy, QC area. This role leads front end operations to deliver outstanding customer service, supports a positive shopping experience, and ensures adherence to company standards. It also focuses on safety, associate development, and program promotion.

The position involves managing store front end activities, supervising cash handling, and fostering a high-performing team committed to customer satisfaction.

Responsabilités

• Lead front end operations to deliver exceptional customer service and drive customer loyalty.
• Ensure safety, security, and emergency readiness across the store.
• Monitor front end coverage, coordinate breaks, and support registers for smooth customer flow.
• Train associates on systems and company procedures, including scanning accuracy and safety.
• Oversee purchase, return, and exchange transactions ensuring compliance with company guidelines.
• Support EAS, cash handling, audits, and loss-prevention efforts.
• Promote company programs and initiatives such as credit services and protection plans.

Connaissances

Leadership

Customer service

Front end operations

Safety awareness

Description du poste

Walmart Canada is hiring a Customer Service Manager for the Sorel-Tracy, QC area. This role leads front end operations to deliver outstanding customer service, supports a positive shopping experience, and ensures adherence to company standards. It also focuses on safety, associate development, and program promotion.

The position involves managing store front end activities, supervising cash handling, and fostering a high-performing team committed to customer satisfaction.