Gérant Service Client – Leadership & Développement Retail

Walmar; Saguenay; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager in Chicoutimi, QC to lead front-end operations and deliver exceptional customer service. You will drive customer loyalty and ensure compliant, efficient store procedures in a fast-paced retail environment.

This role emphasizes leadership, associate training, and seamless transaction oversight, with a requirement to cover varied shifts, including evenings and weekends, in a dynamic team setting.

Qualifications

• Age - 16 or older

Responsibilities

• Safety, security, and emergency readiness: follow procedures and manage safe work areas.
• Customer and associate support: resolve issues and maintain a positive front-end experience.
• Front End Coverage and Operations: monitor staffing and support outlying registers.
• Associate Training and Development: train on systems and company procedures.
• Transaction Oversight and Compliance: supervise purchases, returns, and exchanges per guidelines.
• EAS and Loss Prevention Support: ensure EAS and alarms are properly handled.
• Cash Management and Register Controls: open/close, provide change, audit registers.
• Promote Company Programs and Initiatives: promote credit card services and warranties.
• Flexibility: be available for varied shifts including evenings, weekends, holidays.

Job description

Walmart Canada is seeking a Customer Service Manager in Chicoutimi, QC to lead front-end operations and deliver exceptional customer service. You will drive customer loyalty and ensure compliant, efficient store procedures in a fast-paced retail environment.

This role emphasizes leadership, associate training, and seamless transaction oversight, with a requirement to cover varied shifts, including evenings and weekends, in a dynamic team setting.