Retail Front-End Leader — Customer Experience & Operations

Walmart Inc.; Westbank First Nation #9; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager in West Kelowna, BC, to lead front-end operations and deliver exceptional service in a fast-paced retail environment. You will oversee safety, loss prevention, associate training, cash handling, and transaction oversight, while promoting company programs and ensuring compliance with standards.

This role offers opportunities for leadership development and a dynamic team environment, with a focus on delivering a positive shopping experience for

Responsibilities

• Safety, Security, and Emergency Readiness: Ensures safe work practices and emergency procedures are followed at all times.
• Customer and Associate Support: Handles customer and associate concerns professionally to resolve issues and maintain a positive front-end experience.
• Front End Coverage and Operations: Monitors Front End operations to ensure proper associate coverage and efficient customer flow.
• Associate Training and Development: Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, and company programs.
• Transaction Oversight and Compliance: Oversees purchases, returns, and exchanges, and verifies adherence to guidelines.

Skills

Customer service leadership

Operations management

Team training

Cash handling

Job description

Walmart Canada is seeking a Customer Service Manager in West Kelowna, BC, to lead front-end operations and deliver exceptional service in a fast-paced retail environment. You will oversee safety, loss prevention, associate training, cash handling, and transaction oversight, while promoting company programs and ensuring compliance with standards.

This role offers opportunities for leadership development and a dynamic team environment, with a focus on delivering a positive shopping experience for