Customer Experience Leader - Front End Operations

Walmart Canada; Brampton; In loco; CAD 21.000 - 31.000; Tempo pieno

Descrizione del lavoro

Walmart Canada in Brampton is seeking a Customer Service Manager to lead front-end operations, deliver exceptional service, and support a positive shopping experience. You will ensure compliance with company programs and uphold operational standards to help the store run smoothly.

You will oversee safety, cashier processes, EAS and loss prevention, and training for associates on systems and procedures. This role requires flexibility for varied shifts and a hands-on approach to daily front-end

Competenze

• Age - 16 or older
• Walmart will accommodate disability-related needs of applicants and associates as required by law.

Mansioni

• Safety, Security, and Emergency Readiness: Ensure safe work practices and emergency procedures; manage theft prevention and evacuation procedures.
• Customer and Associate Support: Handle customer and associate concerns professionally to resolve issues and maintain front-end experience.
• Front End Coverage and Operations: Monitor front end operations to ensure proper associate coverage, coordinate breaks, and support outlying registers.
• Associate Training and Development: Train associates on systems and Company procedures, including scanning accuracy, discounts, EAS processes, and safety requirements.
• Transaction Oversight and Compliance: Oversee purchases, returns, and exchanges; provide approvals when required and verify processes are followed.
• EAS and Loss Prevention Support: Ensure EAS systems function properly and deactivation of merchandise is correct.
• Cash Management and Register Controls: Prepare registers for opening/closing, assist cashiers with change, and audit register accuracy.
• Promote Company Programs And Initiatives: Oversee and promote credits, protection plans, charity initiatives, and discount programs.
• Flexibility (Availability/Work Schedule): Be open to evenings, weekends, and holidays as needed.

Descrizione del lavoro

Walmart Canada in Brampton is seeking a Customer Service Manager to lead front-end operations, deliver exceptional service, and support a positive shopping experience. You will ensure compliance with company programs and uphold operational standards to help the store run smoothly.

You will oversee safety, cashier processes, EAS and loss prevention, and training for associates on systems and procedures. This role requires flexibility for varied shifts and a hands-on approach to daily front-end