Retail Customer Service Desk Specialist - Flexible Shifts

Walmart Canada; St. Albert; On-site; CAD 18,000 - 26,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Desk Associate to deliver friendly, professional service at the front end and support store operations by following company policies. The role involves assisting customers with refunds, exchanges, and questions while maintaining order and accuracy in pricing and records.

Primary duties include processing refunds and returns, managing sales tax records, and handling damaged merchandise through Claims.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle cash transactions accurately.

Responsibilities

• Refunds and returns processing according to company procedures.
• Assist customers at the service desk with refunds, exchanges, questions, and directions.
• Maintain accurate sales tax-exempt records per company guidelines.
• Process damaged merchandise through Claims and verify items against refund slips.
• Ensure items are scanned correctly to support pricing and inventory accuracy.

Skills

Customer service

Communication

Cash handling

Problem solving

Job description

Walmart Canada is seeking a Customer Service Desk Associate to deliver friendly, professional service at the front end and support store operations by following company policies. The role involves assisting customers with refunds, exchanges, and questions while maintaining order and accuracy in pricing and records.

Primary duties include processing refunds and returns, managing sales tax records, and handling damaged merchandise through Claims.