Customer Service Desk Associate — Fast-Paced Retail Growth

Walmar; Hamilton; On-site; CAD 23,000 - 28,000; Full time

Job summary

Walmart Canada in Hamilton, ON is seeking a Customer Service Desk Associate. You will deliver friendly and professional customer service at the front end and support store operations by following company policies.

You will help maintain security and accuracy while contributing to a positive shopping experience. Role involves processing refunds and exchanges, assisting customers, handling sales tax-exempt records, merchandising tasks, and accurate scanning.

Qualifications

• Applied to the Walmart Canada Customer Service Desk Associate role in a fast-paced retail environment.
• Ability to process refunds and returns accurately following company procedures.
• Customer service focus with friendly, professional communication.

Responsibilities

• Process refunds and returns and complete required forms accurately.
• Assist customers with refunds, exchanges, questions, and directions in a friendly manner.
• Maintain accurate sales tax-exempt records per guidelines.
• Send damaged merchandise to Claims and verify items against refunds before restocking.
• Ensure items are scanned correctly to support pricing and inventory accuracy.
• Be flexible with shifts, including evenings, weekends and holidays.

Job description

Walmart Canada in Hamilton, ON is seeking a Customer Service Desk Associate. You will deliver friendly and professional customer service at the front end and support store operations by following company policies.

You will help maintain security and accuracy while contributing to a positive shopping experience. Role involves processing refunds and exchanges, assisting customers, handling sales tax-exempt records, merchandising tasks, and accurate scanning.