Customer Service Desk Associate - Fast-Paced Retail Growth

Walmart Canada; Hamilton; On-site; CAD 20,000 - 29,000; Full time

Job summary

Walmart Canada in Hamilton, ON is seeking a Customer Service Desk Associate to deliver friendly, professional customer service at the front end and support store operations by following company policies and procedures. As a key contact for customers, you help maintain security and accuracy while contributing to a positive shopping experience.

You will assist customers with refunds, exchanges, questions and directions in a friendly manner; ensure correct scanning for pricing accuracy; and handle

Qualifications

• Minimum age 16 or older.
• Must be able to work a variety of shifts including evenings, weekends and holidays.

Responsibilities

• Follows company procedures for refunds and returns and completes required forms accurately.
• Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
• Keeps sales tax-exempt records accurate and up to date by following company guidelines.
• Sends damaged merchandise to Claims for processing and checks returned items against refund slips before restocking.
• Ensures all items are scanned correctly before being returned to the floor to support pricing and inventory accuracy.
• Be open to working a variety of shifts based on business needs to ensure the store runs smoothly and customers receive high-quality service.

Job description

Walmart Canada in Hamilton, ON is seeking a Customer Service Desk Associate to deliver friendly, professional customer service at the front end and support store operations by following company policies and procedures. As a key contact for customers, you help maintain security and accuracy while contributing to a positive shopping experience.

You will assist customers with refunds, exchanges, questions and directions in a friendly manner; ensure correct scanning for pricing accuracy; and handle