Customer Service Desk Associate - Flexible Shifts

Walmart Canada; New Westminster; On-site; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada in New Westminster, BC is seeking a Customer Service Desk Associate to deliver friendly, professional service and support store operations in line with company policies. You will be a primary point of contact for customers, handling refunds, exchanges, and questions while helping maintain accurate records and pricing.

The role emphasizes customer service, accuracy, and the ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Follows Company procedures when processing refunds and returns and completes all required forms accurately.
• Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
• Keeps sales tax-exempt records accurate and up to date by following Company guidelines.
• Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
• Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.

Job description

Walmart Canada in New Westminster, BC is seeking a Customer Service Desk Associate to deliver friendly, professional service and support store operations in line with company policies. You will be a primary point of contact for customers, handling refunds, exchanges, and questions while helping maintain accurate records and pricing.

The role emphasizes customer service, accuracy, and the ability to work a flexible schedule, including evenings, weekends, and holidays.