Customer Service Desk Associate - Fast-Paced Retail

Walmart Canada

Nova Scotia

On-site

CAD 23,000 - 26,000

Full time

6 days ago

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Job summary

Walmart Canada in Digby, NS is seeking a Customer Service Desk Associate to deliver friendly, professional service and support store operations by following company policies. You help maintain security and accuracy while contributing to a positive shopping experience.

You will handle refunds, assist customers with questions and directions, maintain sales tax-exempt records, route damaged merchandise to Claims, ensure items are scanned correctly, and adapt to a variety of shifts including

Qualifications

Age - 16 or older
Able to stand for long periods and lift up to 50 lbs.

Responsibilities

Refunds and returns: Follows Company procedures when processing refunds and returns and completes all required forms accurately.
Customer service desk support: Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
Sales tax and records: Keeps sales tax-exempt records accurate and up to date by following Company guidelines.
Claims and merchandise handling: Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
Scanning and accuracy: Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
Flexibility (availability/work schedule): Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs.