Customer Service Desk Pro — Flexible Shifts & Growth

Walmart Canada; Longueuil; On-site; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada in Longueuil, QC is seeking a Customer Service Desk Associate to deliver friendly, professional service at the front end, assist with refunds and exchanges, and help maintain accurate records. You will respond to customer questions and direct shoppers, following store procedures to ensure security and accuracy while contributing to a positive shopping experience.

You will handle various tasks with a focus on customer satisfaction and adapt to evenings, weekends, and holiday shifts

Qualifications

• Age – 16 or older
• Disability accommodations available upon request

Responsibilities

• Follows Company procedures when processing refunds and returns and completes all required forms accurately.
• Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
• Keeps sales tax-exempt records accurate and up to date by following Company guidelines.
• Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
• Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs.

Skills

Customer service

Retail operations

Cash handling

Job description

Walmart Canada in Longueuil, QC is seeking a Customer Service Desk Associate to deliver friendly, professional service at the front end, assist with refunds and exchanges, and help maintain accurate records. You will respond to customer questions and direct shoppers, following store procedures to ensure security and accuracy while contributing to a positive shopping experience.

You will handle various tasks with a focus on customer satisfaction and adapt to evenings, weekends, and holiday shifts