Retail Customer Experience Ambassador

Indigo-Books-; London; On-site; CAD 28,000 - 38,000; Full time

Job summary

Indigo is a cultural department store in Canada, inviting you to join its team in a dynamic retail environment. You’ll cultivate authentic employee and customer experiences and model Indigo’s beliefs by telling stories that connect customers with the brand.

This role emphasizes welcoming store atmospheres, helping customers find and curate products, and contributing to a safe, joyful shopping experience across a busy retail floor.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings
• Available to support the daily operations of the store, before or after the store closes (5am or 10pm start time) as needed
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Responsibilities

• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
• Use merchandising standards to create a visually appealing, stimulating store
• Align with Store leadership on goals and objectives for fiscal year
• Create a warm and welcoming environment in our stores
• Add joy to our customers' lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Seek information regarding new products, promotions, and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Skills

Customer service

Flexibility

French/English (asset)

Stock replenishment

Job description

Indigo is a cultural department store in Canada, inviting you to join its team in a dynamic retail environment. You’ll cultivate authentic employee and customer experiences and model Indigo’s beliefs by telling stories that connect customers with the brand.

This role emphasizes welcoming store atmospheres, helping customers find and curate products, and contributing to a safe, joyful shopping experience across a busy retail floor.