Retail Visual Merchandising & Customer Experience Associate

Indigo; Toronto; On-site; CAD 20,664,000 - 30,307,000; Full time

Job summary

Indigo is hiring for a store role in Canada. You will support daily store operations, assist with inventory, merchandising and creating a welcoming customer experience. You’ll engage customers, tell stories through our products, and curate collections while working early mornings and flexible hours.

Join a team that values health and safety, accountability, and continuous growth. Ideal candidates value exceptional customer service, adaptability, and teamwork, and are willing to learn about our

Qualifications

• Experience in specialty retail or retail environment preferred but not required.

Responsibilities

• Support the daily operations of the store before opening (5AM or 5:30AM start time).
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise.
• Use merchandising standards to create a visually appealing, stimulating store
• Create a warm and welcoming environment in our stores
• Add joy to our customers' lives
• Leverage our product to tell stories
• Curate specific product collections for each customer you meet
• Leave a lasting impression
• Engage and connect with our customers on the floor
• Role model Indigo’s High Performance Characteristics
• Seek information regarding new products, promotions and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Skills

Customer service

Flexible schedule

Job description

Indigo is hiring for a store role in Canada. You will support daily store operations, assist with inventory, merchandising and creating a welcoming customer experience. You’ll engage customers, tell stories through our products, and curate collections while working early mornings and flexible hours.

Join a team that values health and safety, accountability, and continuous growth. Ideal candidates value exceptional customer service, adaptability, and teamwork, and are willing to learn about our