Customer Experience Storyteller

Indigo; Tecumseh; On-site; CAD 21,000 - 28,000; Full time

Job summary

Indigo is seeking friendly, customer-focused individuals to join our retail team in Canada. You will create a welcoming store environment, connect with customers on the floor, and curate product selections to inspire joy and storytelling through our books and goods.

The role requires adaptability, a willingness to learn, and the ability to lift items up to 40 pounds. Bilingualism (French/English) is valued, with flexibility for evenings and weekends as needed.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Ability to be mobile on the sales floor for extended periods of time.
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role).
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Responsibilities

• Create a warm and welcoming environment in our stores.
• Add joy to our customers' lives.
• Leverage our product to tell stories.
• Engage and connect with our customers on the floor.
• Curate specific product collections for each customer you meet.
• Ensure Visual Standards are followed and maintained.
• Role model Indigo’s High Performance Characteristics.
• Seek information regarding new products, promotions and programs.
• Contribute to an environment where health and safety is a top priority and all participate in safety.
• Take accountability to respond to customer feedback in a timely manner.
• Hold self and others accountable.
• Own self-development and provide continuous feedback to colleagues and Leadership Team.
• Share ideas with Leadership Team on how to improve the employee and customer experience.

Skills

Adaptability

Flexible schedule

Mobility on sales floor

Lifting up to 40 lbs

Bilingual: French/English

Job description

Indigo is seeking friendly, customer-focused individuals to join our retail team in Canada. You will create a welcoming store environment, connect with customers on the floor, and curate product selections to inspire joy and storytelling through our books and goods.

The role requires adaptability, a willingness to learn, and the ability to lift items up to 40 pounds. Bilingualism (French/English) is valued, with flexibility for evenings and weekends as needed.