Customer Experience Advocate: Tell Stories, Create Joy

Indigo-Books-; Fort McMurray; On-site; CAD 21,000 - 25,000; Full time

Job summary

Indigo is a Canadian retailer inviting energetic people to join our stores, distribution centres, and home office. We offer a culture that values storytelling, joy, and customer connection across Canada’s Indigo, Indigospirit, Chapters and Coles brands.

You’ll help cultivate authentic employee and customer experiences and role-model Indigo Beliefs by telling stories, welcoming customers, and supporting growth across our stores. Flexibility with shifts and a passion for service are essential.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings
• Available to support the daily operations of the store, before or after the store closes (5am or 10pm start time) as needed
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Responsibilities

• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
• Use merchandising standards to create a visually appealing, stimulating store
• Align with Store leadership on goals and objectives for fiscal year
• Create a warm and welcoming environment in our stores
• Add joy to our customers' lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Seek information regarding new products, promotions, and programs
• Contribute to an environment where health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Skills

Retail experience

Adaptability

Customer experience

Mobility on floor

Lifting ability

Flexible schedule

Store operations

Bilingual (French/English)

Job description

Indigo is a Canadian retailer inviting energetic people to join our stores, distribution centres, and home office. We offer a culture that values storytelling, joy, and customer connection across Canada’s Indigo, Indigospirit, Chapters and Coles brands.

You’ll help cultivate authentic employee and customer experiences and role-model Indigo Beliefs by telling stories, welcoming customers, and supporting growth across our stores. Flexibility with shifts and a passion for service are essential.