Customer Experience Representative

Indigo; Vancouver; On-site; CAD 35,000 - 45,000; Part time

Job summary

A leading Canadian retail company is seeking a Customer Experience Representative to enhance customer interactions and create a joyful shopping experience. The ideal candidate will engage with customers, maintain store standards, and possess adaptability in a retail setting. Bilingualism is required for certain locations, and applicants must be available for a flexible schedule, including weekends and holidays.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Adaptability and willingness to learn all store aspects.
• Ability to lift up to 40 pounds with proper safety techniques.

Responsibilities

• Create a warm and welcoming environment in our stores.
• Engage and connect with our customers on the floor.
• Respond to customer feedback in a timely manner.

Skills

Customer engagement

Adaptability

Bilingualism (French/English)

Flexibility

Communication skills

Job description

Customer Experience Representative

3 days ago Be among the first 25 applicants

Company Description Indigo is dedicated to telling stories and creating experiences. We are always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in our stores across Canada. We offer opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Who We Are

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul

Our Rules

• We exist to add joy to our customers’ lives each time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other like valued friends
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

You’ll help cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence customers through the stories you tell; connecting them to our brand.

What You’ll Do

• Create a warm and welcoming environment in our stores
• Add joy to our customers\' lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Ensure Visual Standards are followed and maintained
• Role model Indigo’s High Performance Characteristics
• Seek information regarding new products, promotions and programs
• Contribute to an environment where health and safety is a top priority
• Respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and willingness to learn all store aspects
• Commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods
• Ability to lift up to 40 pounds with proper safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings if required
• Bilingualism (French/English) required for Québec; other languages are an asset

Additional Information

Indigo is committed to communities, customers and each other, valuing diversity and inclusion to create a joyful and welcoming environment. We are an equitable employer welcoming applicants from diverse backgrounds, including Black, Indigenous, people of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request during the recruitment process.

WELCOME HOME

Location: Burnaby, British Columbia, Canada