Retail Assistant Manager — Lead, Coach & Customer Experience

Dollarama; Dutton/Dunwich; On-site; CAD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Company matched pension plan

Tailor-made training and integration

Job summary

Dollarama is seeking an Assistant Store Manager to support daily retail operations and achieve sales goals. The role involves acting as Manager on Duty in the Store Manager’s absence and leading a team to deliver exceptional customer service.

You will assist with staffing, merchandising, and training, while maintaining store standards and safety. Open availability and strong leadership are essential for success in this fast-paced environment.

Qualifications

• Two or more years of retail experience.
• At least two years in a supervisory or management role.
• Open availability including day, evening, and weekend shifts.
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assisting the Store Manager with operations and staff management.
• Helping with merchandising, stocking, and unpacking daily shipments.
• Providing exceptional customer service and resolving escalated issues.
• Training, coaching, and developing employees.
• Performing cash management, store opening and closing duties as needed.
• Assigning tasks to the team and ensuring store safety and cleanliness.
• Conducting regular performance evaluations and providing feedback.
• Ensuring adherence to company policies and safety standards.
• Maintaining visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Leadership

Communication

Decision-making

Multitasking

Job description

Dollarama is seeking an Assistant Store Manager to support daily retail operations and achieve sales goals. The role involves acting as Manager on Duty in the Store Manager’s absence and leading a team to deliver exceptional customer service.

You will assist with staffing, merchandising, and training, while maintaining store standards and safety. Open availability and strong leadership are essential for success in this fast-paced environment.